We have come to realise that with the way that we operate as a business now, that no longer works. It has been traditional in the sense of our office space, static desks and desk phones. We have had a very traditional office environment. In terms of ways of working, can you describe how we work and why we work certain ways? Watch this space on that one, there will be evolution. This is not specific to TFA, it is much wider in terms of the global economy rather than being confined to within the business. We are going to start some training with our leaders to equip them with the skills required to succeed in the landscape that we work in, that is a rapidly changing one. The traditional management techniques are great for a BAU style environment, however, we are not operating in BAU style environment. We are working towards a much more rapid response in every aspect of business from the internal processes to our guest’s experience. It’s now just the execution piece in terms of the digitalisation and the different ways of working. They understand our history and strategy. Our leaders are well equipped in the sense that they understand the business so deeply. Another draw was the brand and the amazing transformation that will happen within the organisation within the next 2 years.įrom your perspective, how would you describe the management at TFA?
I had never previously worked in Automotive Finance but I have a background within Financial Services companies. The change, challenge and for a different environment. Why did you decide to accept a role at TFA? Lauren is the Talent Acquisition Business Partner for Retail Finance and Insurance, Corporate Services, Corporate Affairs and Risk Management. The interviews are conducted by Lauren Ingleson from the Talent Acquisition Team.
#Toyota finance phone number series#
This series aims to highlight the business strategy and culture and to provide insight into who our leaders are. ‘In Conversation with’ is a series of interviews conducted with Employees of Toyota Finance Australia including the leadership team. We’re continually adapting to meet the future needs of customers, so we have a keen focus on new business development and we’re driving a large transformation program. Around 450 people are based at HQ including most of the central business functions and our NSW sales offices.Īlongside our Retail, Finance & Insurance and Toyota Fleet Management streams, there are opportunities in our organisation across all functions you’d expect in a large company from Human Resources to Information Technology, Corporate Services, Marketing, Risk and Legal, Audit & Compliance, and our National Customer Solutions Centre – that responds to 400,000 customer phone calls each year and aims to deliver a positive experience for each one. Toyota Finance Australia headquarters (HQ) sits on the lower north shore, 4km from Sydney’s CBD in St Leonards. Most Australians, including those working in the outback and far north of the country, have access to TFA through our regional offices and local Toyota dealers. Our national presence is one of the reasons why we are successful in Australia. You’ll find our products and services offered through 700 dealers under the Toyota and Lexus brands in Australia, as well as through our Hino (trucks and buses) and Powertorque (finance) brands. We’ve grown to be Australia’s largest automotive financier and a leader in the worldwide TFSC group. While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management services.īack in 1982, we were the very first Financial Services business in Toyota to be established. In Australia there are two separate Toyota businesses Toyota Motor Corporation Australia (TMCA) in Melbourne, and Toyota Finance Australia (TFA) with headquarters in Sydney (that’s us). Toyota Financial Services Corporation (TFSC) is a global wholly-owned subsidiary of Toyota Motor Corporation (TMC) and supports motor vehicle sales by making finance available to customers and dealers. Maybe you or someone you know drives a Toyota or Lexus? Toyota is a globally recognised brand, so you probably know something about us already.
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